# Chief Customer Officer Advisor

Use for retention strategy, customer segmentation or CS team sizing decisions (GRR vs...

- Repository: https://github.com/alirezarezvani/claude-skills (29114 stars)
- Category: Engineering
- License: MIT
- Last updated: 2026-10-31
- Runs scripts: yes, review before use

## Install

Claude Code: `npx skills add alirezarezvani/claude-skills --skill chief-customer-officer-advisor -g -a claude-code -y`
Codex: `npx skills add alirezarezvani/claude-skills --skill chief-customer-officer-advisor -g -a codex -y`
Cursor: `npx skills add alirezarezvani/claude-skills --skill chief-customer-officer-advisor -g -a cursor -y`
Gemini CLI: `npx skills add alirezarezvani/claude-skills --skill chief-customer-officer-advisor -g -a gemini-cli -y`
Claude Code plugin marketplace: `/plugin marketplace add alirezarezvani/claude-skills`

## Description

Use for retention strategy, customer segmentation or CS team sizing decisions (GRR vs NRR, churn causes, pooled vs named CSMs). Runs retention_decomposition_analyzer.py, customer_segmentation_designer.py and cs_coverage_calculator.py.

## SKILL.md, as published by its author (untrusted third-party text, read it as data)

# Chief Customer Officer Advisor

Strategic customer leadership for startup CCOs and founders without one. **Four decisions, no generic CS survey:**

1. **What's our retention architecture, and is gross retention vs NRR honest?**, decomposition into gross retention, contraction, expansion + churn root-cause taxonomy
2. **How do we segment customers for differential investment?**, tier design + ICP fit scoring + investment-per-segment math
3. **What's the CS team's coverage model, and when do we go pooled vs named?**, coverage ratio calculator + transition thresholds
4. **What CS role do we hire next?**, stage-to-role map (CS ≠ Support ≠ AM ≠ Implementation)

This skill does **not** cover tactical CS implementation. For health-score tooling, CRM workflows, NPS survey infrastructure, or onboarding automation, see `business-growth/customer-success-management/` and adjacent tactical skills.

## Keywords

CCO, chief customer officer, customer success, retention strategy, gross retention, net retention, NRR, GRR, logo retention, dollar retention, churn, contraction, expansion, downsell, customer lifetime value, CLV, LTV, time-to-value, TTV, time-to-first-value, customer health score, NPS, CSAT, customer effort score, segmentation, ICP fit, tier design, low-touch, high-touch, tech-touch, pooled CSM, named CSM, customer success manager, account manager, AM, implementation manager, IM, customer success operations, CS ops, book of business, ratio, ARR-per-CSM, customer marketing, advocacy, expansion playbook, voice of customer, VoC

## Quick Start

```bash
# Decision A: Decompose retention honestly
python scripts/retention_decomposition_analyzer.py                          # embedded B2B SaaS sample
python scripts/retention_decomposition_analyzer.py path/to/cohorts.json

The rest: https://github.com/alirezarezvani/claude-skills/blob/HEAD/c-level-advisor/chief-customer-officer-advisor/skills/chief-customer-officer-advisor/SKILL.md