Knowledge Ops
Use when writing, checking or cleaning up SOPs and runbooks.
Install
npx skills add alirezarezvani/claude-skills --skill knowledge-ops -g -a claude-code -y- Repository
- alirezarezvani/claude-skills29.1k
- Category
- Writing
- Updated
- 4d ago
- License
- MIT
- Context cost
- Mediumabout 3,000 tokens
- Runs scripts
- Yes, review before use
What it does
Use when writing, checking or cleaning up SOPs and runbooks. Generates them with sop_generator.py, checks 5W2H completeness and links with runbook_validator.py and ingests an existing knowledge base with kb_ingester.py.
knowledge-ops
Company SOP + internal runbook authoring, 5W2H completeness validation, and KB hygiene reporting for Head-of-Ops / Knowledge-Manager / TPM-Internal personas.
Purpose
An ops organization three years in accumulates a sprawl: 600 Notion pages, 200 Confluence runbooks, three Obsidian vaults, a Drive/SOPs/ folder, and a Slack #ops-questions channel that exists because nobody can find the canonical doc. Predictable failure modes:
- No owner, 40% of SOPs name "the team" instead of a person. When the doc rots, nobody is accountable.
- No last-reviewed date, a years-old vendor-offboarding SOP still references a procurement tool that was sunset over a year ago.
- Vague success signals, runbook step 4 says "verify the service is up". A new operator can't tell what that means.
- No rollback path, incident-comms cascade runbook tells you how to send the alert. It doesn't tell you how to retract it when the alert was wrong.
- Orphan pages, half the KB has no inbound links. Nobody finds them via navigation; they only exist because somebody knew the URL.
- Glossary drift, "CSM" means Customer Success Manager in three docs and Customer Solutions Manager in five. New hires guess wrong for six months.
- Happy-path-only SOPs, the doc covers what happens when everything works. It doesn't cover the 30% case where it doesn't.
This skill answers the operator's actual question: "Which 20 docs do I fix first, and what specifically is wrong with each?", with deterministic logic, not intuition.
