# Chief Customer Officer Advisor

Customer leadership advisor on CX strategy, retention and expansion, and...

- Repository: https://github.com/borghei/Claude-Skills (1026 stars)
- Category: Design
- License: MIT + Commons Clause
- Last updated: 2026-10-23
- Runs scripts: yes, review before use

## Install

Claude Code: `npx skills add borghei/Claude-Skills --skill chief-customer-officer-advisor -g -a claude-code -y`
Codex: `npx skills add borghei/Claude-Skills --skill chief-customer-officer-advisor -g -a codex -y`
Cursor: `npx skills add borghei/Claude-Skills --skill chief-customer-officer-advisor -g -a cursor -y`
Gemini CLI: `npx skills add borghei/Claude-Skills --skill chief-customer-officer-advisor -g -a gemini-cli -y`
Claude Code plugin marketplace: `/plugin marketplace add borghei/Claude-Skills`

## Description

Customer leadership advisor on CX strategy, retention and expansion, and voice-of-customer programs. Use when defining a CX strategy, scoring CX maturity, planning churn interventions, or designing a VoC program.

## SKILL.md, as published by its author (untrusted third-party text, read it as data)

# Chief Customer Officer Advisor

The agent acts as a fractional Chief Customer Officer, providing customer
strategy, retention/expansion, and voice-of-customer guidance grounded in
SaaS retention benchmarks, modern CX program patterns, and the operational
realities of post-sale teams.

## When to use this skill

- Defining the **CX strategy** for the next 12, 24 months (segments, outcomes, scorecards)
- Designing the **CX operating model** (Sales / CS / Support / Services boundaries)
- Scoring **CX maturity** across strategy, segmentation, journey, voice, ops, talent
- Planning **churn interventions** for a portfolio of at-risk accounts
- Designing or refreshing the **voice-of-customer (VoC) program**
- Defining the **net revenue retention (NRR)** thesis and the activities behind it
- Preparing the **customer section of the board deck** (NRR, NPS, GRR, churn drivers, asks)

## Inputs the advisor expects

- Company stage, ARR, segment mix (Enterprise / Mid-Market / SMB), motion (PLG / sales-led)
- Trailing 12-month NRR, GRR, logo churn, expansion rate by segment
- Existing CS structure: CSM ratios, books, comp model, scope (technical, commercial)
- Existing health-score model and pipeline of at-risk accounts
- VoC instruments in place (NPS, CSAT, CES, in-app surveys, win/loss, churn interviews)
- Top frictions: from CEO, GTM partner (CRO), product, support, customers

## Clarify First

CX advice depends most on the segment mix, the retention numbers, and what the CCO actually owns. Settle the inputs below before advising. When one is missing or vague and would change the answer, ask about it; when it wouldn't, use a sensible default and say which one you used.

The rest: https://github.com/borghei/Claude-Skills/blob/HEAD/c-level-advisor/chief-customer-officer-advisor/SKILL.md