Churn Prevention
SaaS churn reduction covering cancel flow design, dynamic save offers, exit survey...
Install
npx skills add borghei/Claude-Skills --skill churn-prevention -g -a claude-code -y- Repository
- borghei/Claude-Skills1k
- Category
- Design
- Updated
- 12d ago
- License
- MIT + Commons Clause
- Context cost
- Mediumabout 3,000 tokens
- Runs scripts
- Yes, review before use
What it does
SaaS churn reduction covering cancel flow design, dynamic save offers, exit survey architecture, dunning sequences, payment recovery, win-back campaigns, and churn impact modeling.
Churn Prevention
Production-grade SaaS churn reduction framework covering cancel flow architecture, dynamic save offer mapping, exit survey design, dunning sequence engineering, payment recovery optimization, win-back campaigns, and churn impact modeling. Addresses both voluntary churn (customers who decide to leave) and involuntary churn (customers who leave due to payment failure).
Table of Contents
- Initial Assessment
- Churn Taxonomy
- Cancel Flow Architecture
- Exit Survey Design
- Dynamic Save Offer System
- Dunning Sequence Engineering
- Win-Back Campaign Framework
- Churn Health Scoring
- Metrics and Benchmarks
- Churn Impact Calculator
- Output Artifacts
- Related Skills
Clarify First
Before designing the churn-prevention system, settle the inputs below. When one is missing or vague and would change the result, ask about it; when it wouldn't, use a sensible default and say which one you used.
- Voluntary vs involuntary churn split: which dominates (determines whether to build cancel flow/save offers or dunning/payment recovery).
- Existing cancel flow vs instant/support cancellation: sets build-from-scratch vs optimize mode.
- Current MRR + ARPU + billing cycle: sizes the dollar impact and the save-offer budget.
- Payment processor: Stripe / Braintree / Paddle / Recurly (determines card-updater and dunning retry implementation).
Ask about the two or three inputs that matter most for this request, not the whole list. If the user wants a result straight away, produce it and state your assumptions at the top.
