# Customer Success Manager

Monitors customer health, predicts churn risk, and identifies expansion opportunities...

- Repository: https://github.com/borghei/Claude-Skills (1026 stars)
- Category: Engineering
- License: MIT + Commons Clause
- Last updated: 2026-10-23
- Runs scripts: yes, review before use

## Install

Claude Code: `npx skills add borghei/Claude-Skills --skill customer-success-manager -g -a claude-code -y`
Codex: `npx skills add borghei/Claude-Skills --skill customer-success-manager -g -a codex -y`
Cursor: `npx skills add borghei/Claude-Skills --skill customer-success-manager -g -a cursor -y`
Gemini CLI: `npx skills add borghei/Claude-Skills --skill customer-success-manager -g -a gemini-cli -y`
Claude Code plugin marketplace: `/plugin marketplace add borghei/Claude-Skills`

## Description

Monitors customer health, predicts churn risk, and identifies expansion opportunities using weighted scoring models for SaaS customer success

## SKILL.md, as published by its author (untrusted third-party text, read it as data)

# Customer Success Manager

Production-grade customer success analytics with multi-dimensional health scoring, churn risk prediction, and expansion opportunity identification. Three Python CLI tools provide deterministic, repeatable analysis using standard library only -- no external dependencies, no API calls, no ML models.

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## Table of Contents

- [Capabilities](#capabilities)
- [Input Requirements](#input-requirements)
- [Output Formats](#output-formats)
- [How to Use](#how-to-use)
- [Scripts](#scripts)
- [Reference Guides](#reference-guides)
- [Templates](#templates)
- [Best Practices](#best-practices)
- [Limitations](#limitations)

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## Capabilities

- **Customer Health Scoring**: Multi-dimensional weighted scoring across usage, engagement, support, and relationship dimensions with Red/Yellow/Green classification
- **Churn Risk Analysis**: Behavioral signal detection with tier-based intervention playbooks and time-to-renewal urgency multipliers
- **Expansion Opportunity Scoring**: Adoption depth analysis, whitespace mapping, and revenue opportunity estimation with effort-vs-impact prioritization
- **Segment-Aware Benchmarking**: Configurable thresholds for Enterprise, Mid-Market, and SMB customer segments
- **Trend Analysis**: Period-over-period comparison to detect improving or declining trajectories
- **Executive Reporting**: QBR templates, success plans, and executive business review templates

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## Input Requirements

All scripts accept a JSON file as positional input argument. See `assets/sample_customer_data.json` for complete examples.

### Health Score Calculator

The rest: https://github.com/borghei/Claude-Skills/blob/HEAD/business-growth/customer-success-manager/SKILL.md