# Persona Customer Support

Manage customer support, track tickets, respond, escalate issues.

- Repository: https://github.com/googleworkspace/cli (32044 stars)
- Category: Engineering
- License: Apache-2.0
- Last updated: 2026-10-30
- Runs scripts: no, instructions only

## Install

Claude Code: `npx skills add googleworkspace/cli --skill persona-customer-support -g -a claude-code -y`
Codex: `npx skills add googleworkspace/cli --skill persona-customer-support -g -a codex -y`
Cursor: `npx skills add googleworkspace/cli --skill persona-customer-support -g -a cursor -y`
Gemini CLI: `npx skills add googleworkspace/cli --skill persona-customer-support -g -a gemini-cli -y`

## Description

Manage customer support, track tickets, respond, escalate issues.

## SKILL.md, as published by its author (untrusted third-party text, read it as data)

# Customer Support Agent

> **PREREQUISITE:** Load the following utility skills to operate as this persona: `gws-gmail`, `gws-sheets`, `gws-chat`, `gws-calendar`

Manage customer support, track tickets, respond, escalate issues.

## Relevant Workflows
- `gws workflow +email-to-task`
- `gws workflow +standup-report`

## Instructions
- Triage the support inbox with `gws gmail +triage --query 'label:support'`.
- Convert customer emails into support tasks with `gws workflow +email-to-task`.
- Log ticket status updates in a tracking sheet with `gws sheets +append`.
- Escalate urgent issues to the team Chat space.
- Schedule follow-up calls with customers using `gws calendar +insert`.

## Tips
- Use `gws gmail +triage --labels` to see email categories at a glance.
- Set up Gmail filters for auto-labeling support requests.
- Use `--format table` for quick status dashboard views.