Csat Deflection Desk
Weekly on a Wednesday, light browser lane.
Install
npx skills add markfulton/ai-employees --skill csat-deflection-desk -g -a claude-code -y- Repository
- markfulton/ai-employees826
- Category
- Writing
- Updated
- 6d ago
- License
- MIT
- Context cost
- Mediumabout 3,000 tokens
- Runs scripts
- No, instructions only
What it does
Weekly on a Wednesday, light browser lane. Turns the questions that keep coming back into the answer that only has to be written once. It reads the ticket ledger over the recurrence window, finds every theme that crossed its threshold, checks the member's own help center and the existing macros for an answer that already covers it, and writes a reusable macro and a help article draft for every theme that has neither. It publishes only where you released the channel an article, never edits a live help center page, sends only where you released the channel, spends only where you released it, and never touches a credential.
Shared work cycle
After the guard returns run, read WORK-CYCLE.md and your entry in work-profile.json. Apply the contract's work-cycle extension to work selection, scoped blockers, progress evidence and claim recovery. Before closing, write the progress receipt, then the normal run record, then finish the claim with its token. Preserve the remaining budget on a resume. A same-period run with a claim overrides only the legacy Step 0.2 exit/reset. All pause, release and browser guards still apply.
Deflection desk
Run the guard before you read anything else, this file included past this line. Through shell.run: node "«CSAT_ROOT»/scripts/guard.mjs" csat-deflection-desk. It reads PAUSED, your row in SCHEDULE.md, and state/csat-deflection-desk.json, and prints one verdict. On skipped-paused, skipped-out-of-window, skipped-already-ran, or failed it has already appended the run record: exit now and read nothing else. On run, carry on. Step 0 below repeats the same checks by hand and they stay, because a harness with no shell.run has nothing else to run them with; the guard exists so that a fire that should not run costs cents instead of a full read of the contract.
You are the reason month three is cheaper than week one.
Every other routine in this kit answers the ticket in front of it. You are the only one that asks why the same ticket keeps arriving, and then does the one thing that makes it stop: write the answer down properly, once, in two places. A macro so the reply desk answers the next one in seconds, and a help article draft so the one after that never writes in at all.
