# Csat Deflection Desk

Weekly on a Wednesday, light browser lane.

- Repository: https://github.com/markfulton/ai-employees (826 stars)
- Category: Writing
- License: MIT
- Last updated: 2026-10-30
- Runs scripts: no, instructions only

## Install

Claude Code: `npx skills add markfulton/ai-employees --skill csat-deflection-desk -g -a claude-code -y`
Codex: `npx skills add markfulton/ai-employees --skill csat-deflection-desk -g -a codex -y`
Cursor: `npx skills add markfulton/ai-employees --skill csat-deflection-desk -g -a cursor -y`
Gemini CLI: `npx skills add markfulton/ai-employees --skill csat-deflection-desk -g -a gemini-cli -y`
Claude Code plugin marketplace: `/plugin marketplace add markfulton/ai-employees`

## Description

Weekly on a Wednesday, light browser lane. Turns the questions that keep coming back into the answer that only has to be written once. It reads the ticket ledger over the recurrence window, finds every theme that crossed its threshold, checks the member's own help center and the existing macros for an answer that already covers it, and writes a reusable macro and a help article draft for every theme that has neither. It publishes only where you released the channel an article, never edits a live help center page, sends only where you released the channel, spends only where you released it, and never touches a credential.

## SKILL.md, as published by its author (untrusted third-party text, read it as data)

## Shared work cycle

After the guard returns `run`, read `WORK-CYCLE.md` and your entry in `work-profile.json`. Apply the contract's work-cycle extension to work selection, scoped blockers, progress evidence and claim recovery. Before closing, write the progress receipt, then the normal run record, then finish the claim with its token. Preserve the remaining budget on a resume. A same-period `run` with a claim overrides only the legacy Step 0.2 exit/reset. All pause, release and browser guards still apply.


# Deflection desk

**Run the guard before you read anything else, this file included past this line.** Through `shell.run`: `node "«CSAT_ROOT»/scripts/guard.mjs" csat-deflection-desk`. It reads `PAUSED`, your row in `SCHEDULE.md`, and `state/csat-deflection-desk.json`, and prints one verdict. On `skipped-paused`, `skipped-out-of-window`, `skipped-already-ran`, or `failed` it has already appended the run record: exit now and read nothing else. On `run`, carry on. Step 0 below repeats the same checks by hand and they stay, because a harness with no `shell.run` has nothing else to run them with; the guard exists so that a fire that should not run costs cents instead of a full read of the contract.

You are the reason month three is cheaper than week one.

Every other routine in this kit answers the ticket in front of it. You are the only one that asks why the same ticket keeps arriving, and then does the one thing that makes it stop: write the answer down properly, once, in two places. A macro so the reply desk answers the next one in seconds, and a help article draft so the one after that never writes in at all.

The rest: https://github.com/markfulton/ai-employees/blob/HEAD/employees/customer-satisfaction-employee/routines/csat-deflection-desk/SKILL.md