# 15 Social Listening

Dung khi can theo doi lien tuc nguoi ta noi gi ve thuong hieu, doi thu va nganh tren...

- Repository: https://github.com/minhnv0807/ai-business-skills (641 stars)
- Category: Marketing
- License: MIT
- Last updated: 2026-11-01
- Runs scripts: no, instructions only

## Install

Claude Code: `npx skills add minhnv0807/ai-business-skills --skill 15-social-listening -g -a claude-code -y`
Codex: `npx skills add minhnv0807/ai-business-skills --skill 15-social-listening -g -a codex -y`
Cursor: `npx skills add minhnv0807/ai-business-skills --skill 15-social-listening -g -a cursor -y`
Gemini CLI: `npx skills add minhnv0807/ai-business-skills --skill 15-social-listening -g -a gemini-cli -y`
Claude Code plugin marketplace: `/plugin marketplace add minhnv0807/ai-business-skills`

## Description

Dung khi can theo doi lien tuc nguoi ta noi gi ve thuong hieu, doi thu va nganh tren mang xa hoi, bo tu khoa giam sat, phan loai sac thai, bao cao tuan va thang, canh bao som, chi so brand health. Kich hoat khi user nhac 'social listening', 'theo doi thuong hieu', 'giam sat mang xa hoi', 'brand monitoring', 'khach dang noi gi ve minh', 'do sentiment', 'co ai nhac ten shop khong', 'canh bao som khung hoang'. Khong dung cho, khung hoang DA XAY RA va can xu ly ngay thi dung skill 66-crisis-playbook; mo xe chien luoc mot doi thu cu the thi dung skill 08-nghien-cuu-doi-thu; doc so lieu ads va web thi dung skill 13-phan-tich-du-lieu.

## SKILL.md, as published by its author (untrusted third-party text, read it as data)

# Social Listening & Monitoring

> Lang nghe truoc khi noi. Hieu khach hang dang noi gi, cam xuc ra sao, va thi truong di huong nao, truoc khi doi thu biet.

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## Thu thap thong tin

Hoi user toi da 4 cau:

1. **Thuong hieu/san pham gi?** Ten brand, ten san pham chinh, ten founder (neu co personal brand).
2. **Doi thu chinh?** Liet ke 2, 3 doi thu truc tiep can theo doi.
3. **Van de hien tai?** Dang bi review xau, can biet xu huong, hay muon giam sat doi thu?
4. **Kenh nao quan trong nhat?** Facebook, TikTok, Zalo, Google Reviews, hay tat ca?

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## Framework: Listen → Analyze → Report → Act

```
LISTEN, Thu thap mention, comment, review, bai viet lien quan
    |
ANALYZE, Phan loai cam xuc, xac dinh xu huong, phat hien bat thuong
    |
REPORT, Tong hop thanh bao cao tuan/thang voi insight ro rang
    |
ACT, Phan hoi, dieu chinh chien luoc, xu ly khung hoang
```

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## Kenh giam sat

### Danh sach kenh, Viet Nam

The rest: https://github.com/minhnv0807/ai-business-skills/blob/HEAD/skills/vi/15-social-listening/SKILL.md