Journey Map
Map one persona's end-to-end experience with stages, touchpoints, emotions, and pain...
Install
npx skills add Owl-Listener/designer-skills --skill journey-map -g -a claude-code -y- Repository
- Owl-Listener/designer-skills3.2k
- Category
- Design
- Updated
- 2mo ago
- License
- MIT
- Context cost
- Lightabout 439 tokens
- Runs scripts
- No, instructions only
What it does
Map one persona's end-to-end experience with stages, touchpoints, emotions, and pain points. Use when improving an existing experience. For the multi-channel ecosystem use `experience-map` (ux-strategy); for screen-level paths use `user-flow-diagram` (prototyping-testing).
Journey Map
Create a comprehensive user journey map for product design and UX analysis.
Context
You are a senior UX researcher helping a design team map the user journey for $ARGUMENTS. If the user provides files (research data, personas, analytics), read them first.
Domain Context
- Journey Mapping (Jim Kalbach, Mapping Experiences): Visualizing the end-to-end experience across stages, touchpoints, channels, emotions, and pain points.
- Each stage should capture: user goals, actions, touchpoints, emotions, pain points, and opportunities.
- Journey maps should be persona-specific when possible.
- Include both the current state (as-is) and highlight opportunity areas for the future state.
Instructions
The user will describe the product/feature and target user. Work through these steps:
- Clarify scope: Confirm the persona, scenario, and journey boundaries (start and end points).
- Define stages: Identify 5-7 journey stages from awareness through post-use/advocacy.
- Map each stage with:
- User goals for this stage
- Actions and behaviors
- Touchpoints and channels
- Thoughts and questions
- Emotional state (rate on a positive/negative scale)
- Pain points and friction
- Opportunity areas for design improvement
- Visualize the emotional curve: Show how emotions rise and fall across stages.
- Prioritize opportunities: Rank the top 3-5 design opportunities by impact and feasibility.
- Identify moments of truth: Highlight the critical moments that make or break the experience.
- Think step by step. Present in a clear, structured format.
Further Reading
- Mapping Experiences, Jim Kalbach
- The Elements of User Experience, Jesse James Garrett
