# Customer Success Resume

Writes customer success, implementation, onboarding and customer support resumes.

- Repository: https://github.com/reactive-resume/reactive-resume (45160 stars)
- Category: Business
- License: MIT
- Last updated: 2026-11-01
- Runs scripts: no, instructions only

## Install

Claude Code: `npx skills add reactive-resume/reactive-resume --skill customer-success-resume -g -a claude-code -y`
Codex: `npx skills add reactive-resume/reactive-resume --skill customer-success-resume -g -a codex -y`
Cursor: `npx skills add reactive-resume/reactive-resume --skill customer-success-resume -g -a cursor -y`
Gemini CLI: `npx skills add reactive-resume/reactive-resume --skill customer-success-resume -g -a gemini-cli -y`
Claude Code plugin marketplace: `/plugin marketplace add reactive-resume/reactive-resume`

## Description

Writes customer success, implementation, onboarding and customer support resumes. Distinguishes adoption, renewals, expansion and support quality from sales claims, with honest portfolio and retention metrics.

## SKILL.md, as published by its author (untrusted third-party text, read it as data)

# Customer Success Resume

Use the user's evidence, never facts or numbers from worked examples. If asked to fabricate or inflate a claim, decline that part briefly, offer the strongest truthful version and complete the remaining work; maintain that boundary if pressed.

Show the customer's outcome and the user's contribution. Work from notes and existing resume text; no CRM access or account is necessary.

## Clarify the role

Ask whether the target centers on adoption, onboarding, technical implementation, renewals or support. Establish customer segment, portfolio or queue scope, escalation authority and commercial ownership.

| Work             | Useful evidence                                                                 |
| ---------------- | ------------------------------------------------------------------------------- |
| Customer success | Adoption, success plans, account health, relationships and renewal contribution |
| Implementation   | Requirements, integrations, migration, training, go-live and handoff            |
| Onboarding       | Milestones, time to first value, enablement and completion                      |
| Support          | Ticket mix, response and resolution, quality, knowledge content and escalations |
| Leadership       | Team scope, coaching, service processes and team-level outcomes                 |

## Write

The rest: https://github.com/reactive-resume/reactive-resume/blob/HEAD/plugins/reactive-resume/skills/customer-success-resume/SKILL.md